I have about 1500 contacts on Skype, 99% of which are customers. From time to time, messages like “Remember me? We worked with you a year ago. I have a new issue, can we work again?”.
It’s cool and pleasant to receive such messages, they amuse my vanity as a specialist, even though I have to lie politely: “Of course, I remember you! Tell me what should be done with your website now.”
Then there is a substantive dialogue, a discussion of terms and prices, after all I write: “Send me access to FTP and the Admin Panel please”, and in response I very often receive something like this: “Login and password are the same, I sent them to you a year ago.”
And what is it – trust or carelessness?